Shipping & Delivery
SHIPPING FEES
- We offer free shipping for US and Canada customers(excluding Alaska and Hawaii).
- US orders will be efficiently processed at our Los Angeles or New Jersey dispatch center.
- As for Canadian orders, we will ship the items from Vancouver or Toronto warehouse but better confirm with us for stock avaliability before placing order.
PROCESSING TIME
- All orders are shipped within 2 working days. Deliveries are typically made Monday through Friday
- We only proceed shipping during weekdays, no shipping can be arranged during weekend or Federal public holidays.
- A shipment notification email containing tracking information will be sent once the order has been shipped. If you don’t receive the shipping confirmation email, try to check your trash/spam mailbox first, and get in touch with us if you still cannot find in your email box and we will sort it out.
DEIVERY TIME FRAME
| Country/Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Courier (FedEx/UPS) | 3-7 working days |
| Canada | Courier (FedEx/UPS) | 2-8 working days based on avaliability |
| United States | Local Delivery or Pickup | Contact us to confirm based on stock availability |
| Canada | Local Delivery or Pickup | Contact us to confirm based on stock availability |
*For further details or to confirm stock and delivery times, feel free to contact
us.
Custom order, Pre-order & Out of stock
- At our store, we offer custom orders, pre-orders, and out of stock items. For these types of orders, we will contact you via email within one working day to provide you with all the necessary details. Our team will confirm the order information and advise you on the estimated lead time.
- Custom orders typically require 4-8 weeks for delivery, while pre-orders and out of stock items may take anywhere from 4-8 weeks. We understand that waiting can be frustrating, so you are welcome to confirm the order or cancel it if you do not wish to wait.
P.O Box Or Wrong / Incomplete Address
We do not ship to P.O box or APO addresses. Please make sure you provide the correct address and
contact details to avoid the delay or re-deliver of your package. In case that buyer provides a
wrong address please contact us as soon as possilbe and we may be able to reschedule the delivery
with courier but customer will need to pay the extra shipping cost.
Delayed Or Lost Orders
Although orders normally take less than the expected delivery time we cannot take responsibility for
delays caused by the courier. Once the parcel lost we will claim to the courier and re-deliver your
order. A parcel is considered lost after it has been in the postal system for a period of 15
business days.
Damaged During Transit/Received with Defect Package
In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and
we will help you with a repair or a replacement.
- In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and we will help you with a repair or a replacement.
- To process a claim, customers must provide clear photos or videos of the reported issue. Failure to provide evidence may result in the claim being denied.
- If an item is found to have a manufacturing defect or damage incurred during transit, our primary solution will be repair or replacement of the affected part or product. A full replacement or refund will only be issued if repair or replacement is not reasonably possible.
- Minor variations in color, texture, grain, or natural material characteristics (e.g., wrinkles in fabric, normal wear of feather/down cushions) are not considered defects.
- Minor cosmetic issues that do not affect the structural integrity or use of the product (such as small surface marks) will be addressed through repair or partial remedy, not return. not supported by evidence), the customer is responsible for return shipping costs.
Buyer Refuse Delivery
if buyer refuses the delivery without a good reason, he/she will need to pay the shipping cost and
return shipping fee plus 15% restocking fee, and when the packages return to our warehouse, we will
subtract the amount and then issue a refund.
Ready Stock, Hassle-Free Shipping
1. Dedicated Shipping Team
Our fulfillment team comprises highly trained professionals who possess an
unwavering commitment to delivering your orders promptly and accurately.
2. Partner with Fedex/UPS
We've teamed up with FedEx or UPS to ensure lightning-fast delivery and
trackable status for your orders.Through advanced tracking systems, you can easily monitor
the progress of each package.
3. Large Stock in Los Angeles
Say goodbye to lengthy waiting times for your orders. With our expanded
inventoryin both in Los Angeles and Vancouver , we can fulfill your requests promptly,
ensuring quick delivery and customer satisfaction.
SHIPPING & DELIVERY
From our warehouse
to your doorstep.
We ship from California and New Jersey. Most US orders arrive in 3–7 business days — no membership, no surprises.
Free US shipping always
Ships Mon–Fri
FedEx & UPS
Full tracking by SMS & email
1
Order confirmed
You receive a confirmation email immediately. Our team reviews your order within 1 business day.
Day 0
2
Processed & dispatched
In-stock orders are picked, packed, and handed to FedEx or UPS within 1–2 business days.
Day 1–2
3
Tracking link sent
A shipping confirmation with a live tracking link is sent to you by email and SMS the moment it ships.
Day 2–3
4
Delivered to your door
Most mainland US addresses receive their order within 3–7 business days from dispatch.
Day 3–7
Standard Shipping
We offer free standard shipping on all US orders — no minimum order value, no membership required, no hidden handling fees. What you see at checkout is what you pay.
Free shipping on every order. No exceptions.
Unlike many furniture brands that add $99–$299 delivery fees for large items, every Intuition Decor sofa and accessory ships free across the continental United States.
| Order type | Processing time | Delivery time | Shipping cost |
|---|---|---|---|
| In-stock sofas & accessories | 1–2 business days | 3–7 business days | Free |
| In-stock cover sets | 1–2 business days | 2–5 business days | Free |
| Pre-order / back-order items | Confirmed by email | 4–8 weeks | Free |
| Custom orders | 8-12 weeks production | 3–7 days after dispatch | Free |
| Hawaii, Alaska, territories | Contact us for rates and availability | Varies | |
Orders are processed on business days only (Monday–Friday). Orders placed on weekends or US federal holidays will begin processing the next business day. We do not dispatch on weekends or public holidays.
Delivery Times by Region
Delivery times depend on your distance from our California and New Jersey warehouses. Here are typical estimates — most orders arrive faster than the maximum shown.
| Region | Typical delivery | From |
|---|---|---|
| California & West Coast | 2–4 business days | CA warehouse |
| Mountain & Southwest | 3–5 business days | CA warehouse |
| Midwest | 4–6 business days | CA or NJ warehouse |
| Northeast & Mid-Atlantic | 2–4 business days | NJ warehouse |
| Southeast | 4–6 business days | NJ warehouse |
| Texas & South-Central | 3–5 business days | CA or NJ warehouse |
Peak season delays.
During major sale events (Black Friday, holiday season), carrier volume increases and delivery times may extend by 2–4 additional days. We will always communicate any significant delays by email.
Order Tracking
You will receive a shipping confirmation email and SMS as soon as your order leaves our warehouse. Both contain a live tracking link with an estimated delivery date.
1
Check your inbox (and spam folder)
The tracking email comes from noreply@intuitiondecor.com. If you don't see it, check your spam or promotions folder before contacting us.
2
Log into your account
Visit My Orders at intuitiondecor.com to see real-time status updates on every item in your order.
3
Track directly with the carrier
Use the FedEx or UPS tracking number from your confirmation email to track directly on the carrier's website for the most granular updates.
4
Still no update? Contact us.
If your tracking hasn't updated in 3+ business days, email support@intuitiondecor.com with your order number. A parcel is considered officially lost after 15 business days in the postal system — we will replace it at no charge.
Lost or delayed shipments are fully covered.
Any parcel that is lost, delayed beyond reason, or damaged in transit is covered in full by Intuition Decor — no insurance purchase required from you.
Track your order
Enter your order number to get real-time status
Warehouses & Showroom Pickup
We operate fulfillment warehouses in California and New Jersey. In addition, we offer free showroom pickup at our US and Canada locations — and you'll save an extra 10% when picking up in person.
Los Angeles, CA
Fulfillment warehouse + showroom pickup
Contact us for address & appointment
PICKUP AVAILABLE
Contact us for address & appointment
Burlington, NJ
Fulfillment warehouse + showroom pickup
Contact us for address & appointment
PICKUP AVAILABLE
Contact us for address & appointment
Vancouver, BC
Canada showroom pickup only
Contact us for address & appointment
PICKUP AVAILABLE
Contact us for address & appointment
Toronto, ON
Canada showroom pickup only
Contact us for address & appointment
PICKUP AVAILABLE
Contact us for address & appointment
To arrange showroom pickup, email support@intuitiondecor.com with your order number and preferred location. Please allow 1–2 business days for us to arrange your pickup slot.
Our Carriers
We partner with FedEx and UPS for all US shipments. Both carriers offer reliable tracking and deliver Monday through Friday.
FedEx
Ground & Express · Tracked
Ground & Express · Tracked
UPS
Ground & Air · Tracked
Ground & Air · Tracked
No signature required for most deliveries.
UPS and FedEx small parcel deliveries do not require you to be home to sign. The carrier will leave the package at your door. For very large orders, the carrier may attempt to contact you to arrange delivery. Track your order to stay informed.
Multi-Box Deliveries
Most sofas ship in multiple boxes — a 3-piece sofa may arrive in 3 or more separate parcels. Each box has its own tracking number, and boxes from the same order may arrive on different days depending on carrier routing.
Don't worry if not all boxes arrive on the same day.
This is completely normal. All tracking numbers for your order are included in your shipping confirmation email. If the last box hasn't arrived within 2 business days of the first, contact us.
Before unpacking and assembling:
Wait until all boxes have arrived before beginning assembly
Check inside all foam inserts and packaging — smaller parts like legs and connectors are often inside the main product packaging
Inspect each piece for damage before discarding packaging
Keep all packaging until you are satisfied with every piece
Address Changes
Need to change your delivery address? Contact us as soon as possible at support@intuitiondecor.com.
| When you contact us | Can we change it? | Cost |
|---|---|---|
| Before dispatched (tracking not yet issued) | Yes — easily | No charge |
| Within 24 hours of dispatch | Usually possible | May incur a carrier fee |
| After delivery is en route | Depends on carrier | Carrier fee applies |
| Wrong address provided by customer | We will try to redirect | Customer covers extra cost |
We do not ship to P.O. Boxes or APO addresses.
Please ensure your delivery address is a physical residential or commercial address. If a wrong or undeliverable address is provided, re-delivery costs will be the customer's responsibility.
Damaged in Transit
All transit damage is fully covered by us.
If your item arrives damaged, we will replace it. You are never responsible for damage that occurs during delivery.
What to do when your order arrives damaged:
1
Document with photos and video
Before opening, photograph the outer box. After opening, photograph every damaged piece alongside the packaging. Video is even better if possible.
2
Contact us within 48 hours of delivery
Email support@intuitiondecor.com with your order number, photos, and a description. We respond within 1 business day with a resolution.
3
How we make it right
We will provide a replacement or a replacement part at no extra cost to you.
Report within 48 hours.
Transit damage must be reported within 48 hours of delivery to allow us to file a carrier claim on your behalf. Claims made significantly later may be harder to resolve with the carrier, though we will always try our best.
Custom & Pre-Order Shipping
Custom orders and pre-orders follow a different timeline from in-stock items. Here's what to expect:
| Order type | Production time | Shipping after dispatch |
|---|---|---|
| Custom sofa (fabric / size) | 8-12 weeks | 3–7 business days |
| Pre-order item | 4–8 weeks | 3–7 business days |
| Back-order item | Confirmed by email | 3–7 business days |
For custom orders, our team will contact you by email within 1 business day to confirm all specifications and provide an estimated dispatch date. Production does not begin until this confirmation is complete.
Once a custom order enters production, it cannot be cancelled. However, if your custom order arrives with a manufacturing defect or shipping damage, it is fully covered under our damage policy above.
Restrictions & Refused Delivery
P.O. Boxes — we cannot deliver to P.O. Box addresses
APO/FPO addresses — we do not ship to military addresses at this time
Refused delivery without cause — if you refuse a delivery without a valid reason, you will be responsible for both the outbound and return shipping costs, plus a 15% restocking fee. The refund will be issued after deducting these amounts.
Frequently Asked Questions
My sofa arrived in 3 boxes but I ordered a 3-piece. Is something missing?
That's exactly right — each module ships in its own box. Before contacting us, check inside all foam inserts and packaging materials. Smaller parts like legs, connectors, and hardware are typically stored inside the main product packaging, not in a separate box. If a piece is genuinely missing after checking everything, contact us immediately with your order number.
I haven't received my tracking number. What should I do?
First, check your spam and promotions folders. Tracking emails come from noreply@intuitiondecor.com. If you still can't find it after 2 business days from your order date, log into your account to check order status, or email us at support@intuitiondecor.com.
Can I schedule a specific delivery date or time window?
Standard small parcel deliveries via FedEx and UPS do not allow pre-scheduled delivery windows. The carrier will attempt delivery on the estimated date and leave the package if no signature is required. You can use the carrier's app to set preferences like "leave at door" or redirect to a nearby access point.
My tracking hasn't updated in several days. Is my order lost?
Tracking sometimes stops updating mid-transit for 1–2 days — this is normal, especially around weekends and holidays. If there's been no update for more than 3 business days, contact us. A parcel is officially considered lost after 15 business days in the postal system, at which point we will re-dispatch or refund in full.
Do you offer expedited or express shipping?
Expedited shipping is not available as a standard option. However, if you need your order urgently, contact us at support@intuitiondecor.com before placing your order and we will do our best to accommodate your timeline.
Can I pick up my order instead of having it shipped?
Yes — free pickup is available in Los Angeles, New York, Vancouver, and Toronto. To arrange pickup, email us after placing your order. Pickup customers also receive an additional 10% discount. Contact us to arrange your slot.
What happens if I'm not home when my order is delivered?
For most packages, FedEx and UPS will leave the parcel at the door without requiring a signature. If the carrier cannot leave it safely, they will leave a delivery attempt notice and try again the next business day. You can also redirect the package to a carrier access point using the carrier's app.
Free US Shipping
On every order. No minimum, no membership.
Full Tracking
SMS & email confirmation from dispatch to door.
Damage Covered
Transit damage replaced, no questions.
4 Pickup Locations
LA · Burlington · Vancouver · Toronto
Collections
Custom
Slipcovers
Sale
Swatches
Videos
Order Tracking
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