Refund and Returns Policy

Overview

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Custom orders or second hand item are not subject to a refund.

Any item that is returned more than 30 days after delivery

10% of order amount restocking fee will be charged.

Cancellation

Customers can request to cancel their order before receiving a tracking number. A cancellation can only be requested via Email( [email protected]).If the cancellation request is made within this timeframe, no additional fees will be incurred, and a full refund will be provided. No cancellations are allowed after the order in transit.

Return Process

To return your product, you should first contact us at [email protected] to tell us the full story and attach the requested documents such as proof of purchase, the photo of the product you received and any other supporting documents. Once we check the details you provided and we will give you the result within 1 working day. And if you are granted a return, please send you package to the nearest warehouse we provided to you based on your location.

Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Note: the transation fee of payment may not be refunded if the bank charged(2%-5.5% depending on different banks).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will sort it out.

Need help?

Sign in