SHIPPING & DELIVERY

From our warehouse to your doorstep.

We ship from California and New Jersey. Most US orders arrive in 3–7 business days — no membership, no surprises.

Free US shipping always

Ships Mon–Fri

FedEx & UPS

Full tracking by SMS & email

Order confirmed

You receive a confirmation email immediately. Our team reviews your order within 1 business day.

Day 0

Processed & dispatched

In-stock orders are picked, packed, and handed to FedEx or UPS within 1–2 business days.

Day 1–2

Tracking link sent

A shipping confirmation with a live tracking link is sent to you by email and SMS the moment it ships.

Day 2–3

Delivered to your door

Most mainland US addresses receive their order within 3–7 business days from dispatch.

Day 3–7

Free

US SHIPPING

1–2

BUSINESS DAYS TO DISPATCH

3–7

BUSINESS DAYS TO DELIVERY

US WAREHOUSES

SECTION 01

Standard Shipping

We offer free standard shipping on all US orders — no minimum order value, no membership required, no hidden handling fees. What you see at checkout is what you pay.

Free shipping on every order. No exceptions.

Unlike many furniture brands that add $99–$299 delivery fees for large items, every Intuition Decor sofa and accessory ships free across the continental United States.

Order type	Processing time	Delivery time	Shipping cost
In-stock sofas & accessories	1-2 business days	3-7 business days	Free
In-stock cover sets	1-2 business days	2-5 business days	Free
Pre-order / back-order items	Confirmed by email	4-8 weeks	Free
Custom orders	8-12 weeks production	3-7 days after dispatch	Free
Hawaii, Alaska, territories	Contact us for rates and availability		Varies

Orders are processed on business days only (Monday–Friday). Orders placed on weekends or US federal holidays will begin processing the next business day. We do not dispatch on weekends or public holidays.

SECTION 02

Delivery Times by Region

Delivery times depend on your distance from our California and New Jersey warehouses. Here are typical estimates — most orders arrive faster than the maximum shown.

Region	Typical delivery	From
California & West Coast	2–4 business days	CA warehouse
Mountain & Southwest	3–5 business days	CA warehouse
Midwest	4–6 business days	CA or NJ warehouse
Northeast & Mid-Atlantic	2–4 business days	NJ warehouse
Southeast	4–6 business days	NJ warehouse
Texas & South-Central	3–5 business days	CA or NJ warehouse

Peak season delays.

During major sale events (Black Friday, holiday season), carrier volume increases and delivery times may extend by 2–4 additional days. We will always communicate any significant delays by email.

SECTION 03

Order Tracking

You will receive a shipping confirmation email and SMS as soon as your order leaves our warehouse. Both contain a live tracking link with an estimated delivery date.

Check your inbox (and spam folder)

The tracking email comes from noreply@intuitiondecor.com. If you don't see it, check your spam or promotions folder before contacting us.

Log into your account

Visit My Orders at intuitiondecor.com to see real-time status updates on every item in your order.

Track directly with the carrier

Use the FedEx or UPS tracking number from your confirmation email to track directly on the carrier's website for the most granular updates.

Still no update? Contact us.

If your tracking hasn't updated in 3+ business days, email support@intuitiondecor.com with your order number. A parcel is considered officially lost after 15 business days in the postal system — we will replace it at no charge.

Lost or delayed shipments are fully covered.

Any parcel that is lost, delayed beyond reason, or damaged in transit is covered in full by Intuition Decor — no insurance purchase required from you.

Track your order

Enter your order number to get real-time status

Track

SECTION 04

Warehouses & Showroom Pickup

We work with our partner's warehouses in California and New Jersey. In addition, we offer free showroom pickup at our US and Canada locations — and you'll save an extra 10% when picking up in person.

Los Angeles, CA

Fulfillment warehouse + showroom pickup
Contact us for address & appointment

PICKUP AVAILABLE

Burlington, NJ

Fulfillment warehouse + showroom pickup
Contact us for address & appointment

PICKUP AVAILABLE

Vancouver, BC

Canada showroom pickup only
Contact us for address & appointment

PICKUP AVAILABLE

Toronto, ON

Canada showroom pickup only
Contact us for address & appointment

PICKUP AVAILABLE

To arrange showroom pickup, email support@intuitiondecor.com with your order number and preferred location. Please allow 1–2 business days for us to arrange your pickup slot.

SECTION 05

Our Carriers

We partner with FedEx and UPS for all US shipments. Both carriers offer reliable tracking and deliver Monday through Friday.

FedEx Ground & Express · Tracked

UPS

UPS Ground & Air · Tracked

No signature required for most deliveries.

UPS and FedEx small parcel deliveries do not require you to be home to sign. The carrier will leave the package at your door. For very large orders, the carrier may attempt to contact you to arrange delivery. Track your order to stay informed.

SECTION 06

Multi-Box Deliveries

Most sofas ship in multiple boxes — a 3-piece sofa may arrive in 3 or more separate parcels. Each box has its own tracking number, and boxes from the same order may arrive on different days depending on carrier routing.

Don't worry if not all boxes arrive on the same day.

This is completely normal. All tracking numbers for your order are included in your shipping confirmation email. If the last box hasn't arrived within 2 business days of the first, contact us.

Before unpacking and assembling:

Wait until all boxes have arrived before beginning assembly

Check inside all foam inserts and packaging — smaller parts like legs and connectors are often inside the main product packaging

Inspect each piece for damage before discarding packaging

Keep all packaging until you are satisfied with every piece

SECTION 07

Address Changes

Need to change your delivery address? Contact us as soon as possible at support@intuitiondecor.com.

When you contact us	Can we change it?	Cost
Before dispatched (tracking not yet issued)	Yes — easily	No charge
Within 24 hours of dispatch	Usually possible	May incur a carrier fee
After delivery is en route	Depends on carrier	Carrier fee applies
Wrong address provided by customer	We will try to redirect	Customer covers extra cost

We do not ship to P.O. Boxes or APO addresses.

Please ensure your delivery address is a physical residential or commercial address. If a wrong or undeliverable address is provided, re-delivery costs will be the customer's responsibility.

SECTION 08

Damaged in Transit

All transit damage is fully covered by us.

If your item arrives damaged, we will replace it. You are never responsible for damage that occurs during delivery.

What to do when your order arrives damaged:

Document with photos and video

Before opening, photograph the outer box. After opening, photograph every damaged piece alongside the packaging. Video is even better if possible.

Email support@intuitiondecor.com with your order number, photos, and a description. We respond within 1 business day with a resolution.

How we make it right

We will provide a replacement or a replacement part at no extra cost to you.

Report within 48 hours.

Transit damage must be reported within 48 hours of delivery to allow us to file a carrier claim on your behalf. Claims made significantly later may be harder to resolve with the carrier, though we will always try our best.

SECTION 09

Custom & Pre-Order Shipping

Custom orders and pre-orders follow a different timeline from in-stock items. Here's what to expect:

Order type	Production time	Shipping after dispatch
Custom sofa (fabric / size)	8-12 weeks	3–7 business days
Pre-order item	4–8 weeks	3–7 business days
Back-order item	Confirmed by email	3–7 business days

For custom orders, our team will contact you by email within 1 business day to confirm all specifications and provide an estimated dispatch date. Production does not begin until this confirmation is complete.

Once a custom order enters production, it cannot be cancelled. However, if your custom order arrives with a manufacturing defect or shipping damage, it is fully covered under our damage policy above.

SECTION 10

Restrictions & Refused Delivery

P.O. Boxes — we cannot deliver to P.O. Box addresses

APO/FPO addresses — we do not ship to military addresses at this time

Refused delivery without cause — if you refuse a delivery without a valid reason, you will be responsible for both the outbound and return shipping costs, plus a 15% restocking fee. The refund will be issued after deducting these amounts.

SECTION 11