Frequently Asked Questions
How Long could I receive my order?
We stock in California and depending on where you are, it takes 3-7 working days to get your cloud sofa in US. It might get a bit delay during peak seasons like black friday promotion when we have large volumn of orders to proceed.
Down for fiber-fill?
Our down cushions are soft and luxurious. Models that are made from down feathers are intentionally built with a foam/down ratio that delivers the most sensual comfort experience, whilst delivering visual and comfort performance for years to come. If you use too much down, the seat will be deformed in years to come, if you use too little down, the sofa will not exhibit the amazing comfort people expect from feathers.
Cloud Warranty
We provide the following supplier warranties against defects: The Cloud sofa has a 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering.
Is the cover washable/changable?
Yes, the covers for cloud sofa is washable and we offer a wide range of colors and fabrics if you need to change the cover. Contact us for more details
Can I customize the cloud couch?
The cloud sofa is our most popular modular sofa. To a certain degree, we are able to customise the size of the sofa. However, we have to work in the parameters of the modular dimensions when customising the sofa. It is important to remember, the Cloud is a highly modular sofa, and as result dimensions cannot be changed as this would reduce the functionality and connectivity of each peice.
Is there a tracking link?
Yes. A tracking link will be provided to you in your shipping confirmation, sent from us by email or SMS. Any lost, damaged, or delayed shipments are covered in full. Feel free to track your order with this link: Track My Order-service
How it Works
Step 01.
Choose Your Own Customization
Personalize your furniture by selecting fabrics,colors and styles,then place.
Step 02.
Confirm Order.Set delivery Date
Once the order is confirmed, we will ensure timely delivery as per the agreed schedule.
Step 03.
Production Started
After confirmation,your order is crafted to meet your needs.
Step 04.
Production Done, Ready to Confirm
We'll take photos or videos to confirm the product meets your custom requirements.
Step 05.
Shipped by Sea, Delivered Safely
Your order is securely shipped via sea freight, ensuring safe delivery to your location.
Step 06.
Delivered & Ready to Enjoy
Once your order arrives, confirm receipt and enjoy your purchase.
4.5
Based on 4 reviews
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Vivek S.
Cozyee Sofa Covers in Velvet
Cozyee Sofa Covers in Velvet
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01/04/25
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Angellar M.
Better than I imagined
The velvet in color #16 turned out even more beautiful than I imagined! Love love love it!
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22/01/25
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Andre C.
Love the custom cover option!
Love the custom cover option!
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03/01/25
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Maria S.
Amazing
I ordered velvet covers for the winter, and the quality is amazing. It did take a little longer because its custom, but I don't mind the wait
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18/12/24
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