Frequently Asked Questions

Still having questions? Visit our FAQs page or Contact Us page

How Long could I receive my order?

We stock in California and depending on where you are, it takes 3-7 working days to get your cloud sofa in US. It might get a bit delay during peak seasons like black friday promotion when we have large volumn of orders to proceed.

Down for fiber-fill?

Our down cushions are soft and luxurious. Models that are made from down feathers are intentionally built with a foam/down ratio that delivers the most sensual comfort experience, whilst delivering visual and comfort performance for years to come. If you use too much down, the seat will be deformed in years to come, if you use too little down, the sofa will not exhibit the amazing comfort people expect from feathers.

Cloud Warranty

We provide the following supplier warranties against defects: The Cloud sofa has a 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering.

Is the cover washable/changable?

Yes, the covers for cloud sofa is washable and we offer a wide range of colors and fabrics if you need to change the cover. Contact us for more details

Can I customize the cloud couch?

The cloud sofa is our most popular modular sofa. To a certain degree, we are able to customise the size of the sofa. However, we have to work in the parameters of the modular dimensions when customising the sofa. It is important to remember, the Cloud is a highly modular sofa, and as result dimensions cannot be changed as this would reduce the functionality and connectivity of each peice.

Is there a tracking link?

Yes. A tracking link will be provided to you in your shipping confirmation, sent from us by email or SMS. Any lost, damaged, or delayed shipments are covered in full. Feel free to track your order with this link: Track My Order-service

Your Made-to-Order Furniture Journey

Step 01.

Choose Your Own Customization

Personalize your furniture by selecting fabrics,colors and styles,then place.

Step 02.

Confirm Order.Set delivery Date

Once the order is confirmed, we will ensure timely delivery as per the agreed schedule.

Step 03.

Production Started

After confirmation,your order is crafted to meet your needs.

Step 04.

Production Done, Ready to Confirm

We'll take photos or videos to confirm the product meets your custom requirements.

Step 05.

Shipped by Sea, Delivered Safely

Your order is securely shipped via sea freight, ensuring safe delivery to your location.

Step 06.

Delivered & Ready to Enjoy

Once your order arrives, confirm receipt and enjoy your purchase.

4.3

Based on 10 reviews

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Antoinette R.

This linen fabric is so comfortable.

This linen fabric is so comfortable. My kids really love this sofa, and we're going to buy the ottoman next month.

21/08/26

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Rebekah O.

These are so comfy, but

These are so comfy, but I had a hard time putting them together, but the comfort and ability to wash the covers was greater than the hard time I had. Basically, was worth it. 5 sta ...

17/04/26

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Alexandra G.

Gorgeous

I'm speechless on how beautiful these slip covers turned out . Craftsmanship superb! Fits perfectly. Color gorgeous, vibrant green.

08/03/26

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Laurette E.

Beautiful 🤩

24/12/25

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Aaliyah D.

I LOVE my sofa. Was

I LOVE my sofa. Was skeptical at first but it’s so comfortable and was so easy to assemble!

26/11/25

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Jeanne G.

Amazing!

I am so impressed with their slip covers that I ordered another color!!! Its great for decorating for the seasons.

12/08/25

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Paul F.

Cozyee Sofa Covers in Linen

Cozyee Sofa Covers in Linen blended fabric

22/03/25

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Kevin B.

The covers are even more

The covers are even more beautiful than I expected!

11/02/25

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Nana D.

Cozyee Sofa Covers in Linen blended fabric

One of the best things about having a removable cover is the option to customize it. Customer service was as amazing as always. Highly recommend!

17/12/24

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Loretta K.

Cozyee Sofa

Seems like cushions are not filled to same level

25/06/24

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Frequently Asked Questions

Your Made-to-Order Furniture Journey

This linen fabric is so comfortable.

These are so comfy, but

Gorgeous

Beautiful 🤩

I LOVE my sofa. Was

Amazing!

Cozyee Sofa Covers in Linen

The covers are even more

Cozyee Sofa Covers in Linen blended fabric

Cozyee Sofa

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