Frequently Asked Questions

How long could I receive my order?

We stock in California and depending on where you are, it takes 3-7 working days to get your cloud sofa in US. It might get a bit delay during peak seasons like black friday promotion when we have large volumn of orders to proceed.

Down for fiber-fill?

Our down cushions are soft and luxurious. Models that are made from down feathers are intentionally built with a foam/down ratio that delivers the most sensual comfort experience, whilst delivering visual and comfort performance for years to come. If you use too much down, the seat will be deformed in years to come, if you use too little down, the sofa will not exhibit the amazing comfort people expect from feathers.

Cloud Warranty

We provide the following supplier warranties against defects: The Cloud sofa has a 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering.

Is the cover washable/changeable?

Yes, the covers for cloud sofa is washable and we offer a wide range of colors and fabrics if you need to change the cover. Contact us for more details

Can I customize the cloud couch?

The cloud sofa is our most popular modular sofa. To a certain degree, we are able to customise the size of the sofa. However, we have to work in the parameters of the modular dimensions when customising the sofa. It is important to remember, the Cloud is a highly modular sofa, and as result dimensions cannot be changed as this would reduce the functionality and connectivity of each peice.

Is there a tracking link?

Yes. A tracking link will be provided to you in your shipping confirmation, sent from us by email or SMS. Any lost, damaged, or delayed shipments are covered in full. Feel free to track your order with this link: Track My Order-service

How it Works

Step 01.

Choose Your Own Customization

Personalize your furniture by selecting fabrics,colors and styles,then place.

Step 02.

Confirm Order.Set delivery Date

Once the order is confirmed, we will ensure timely delivery as per the agreed schedule.

Step 03.

Production Started

After confirmation,your order is crafted to meet your needs.

Step 04.

Production Done, Ready to Confirm

We'll take photos or videos to confirm the product meets your custom requirements.

Step 05.

Shipped by Sea, Delivered Safely

Your order is securely shipped via sea freight, ensuring safe delivery to your location.

Step 06.

Delivered & Ready to Enjoy

Once your order arrives, confirm receipt and enjoy your purchase.

4.8

Based on 10 reviews

Sort by:

Carolyn P.

Great couch

Awesome couch! Love it!

14/05/26

Is this helpful?

Kayla B.

They took a little less

They took a little less time than expected (like a week less lol) but they came out perfectly. I am so happy I chose to change to the deep forest green.

23/12/25

Is this helpful?

Fantastic couch & cover

Great customer service -excellent quality

31/07/25

Is this helpful?

Kim K.

The cover feels similar to

The cover feels similar to canvas material - love the texture!

21/03/25

Is this helpful?

Mallelin A.

Beautiful green covers

I ordered the linen blend #9 covers as a backup, and the fresh green color is so beautiful. I love it!!!

01/03/25

Is this helpful?

Keith C.

Love the custom color!

It's exactly what I wanted. Very happy with it!

21/01/25

Is this helpful?

Nyra K.

The color is exactly what I wanted

The color is exactly what I wanted, and the finished covers look even better than the fabric sample. Very happy with my purchase!

02/01/25

Is this helpful?

Stephanye G.

Covers

I just received my custom corduroy covers today, and I love it! It's great to have extra covers.

16/12/24

Is this helpful?

Kathleen F.

Cloud Sofa Covers in linen-Blended

Cloud Sofa Covers in linen-Blended Fabric

02/10/24

Is this helpful?

Bree S.

Beautiful!

High quality fabric with the stunning color, love it. 6 weeks to get the cover but still ok as I have one set of cover for the couch bought.

03/04/24

Is this helpful?

Alessi Modular Sofa

Caterpillar Sofa

Custom Bellus Sofa

LOGIN

LOGIN

Frequently Asked Questions

How it Works

Great couch

They took a little less

Fantastic couch & cover

The cover feels similar to

Beautiful green covers

Love the custom color!

The color is exactly what I wanted

Covers

Cloud Sofa Covers in linen-Blended

Beautiful!

Related products